Prescription Refills

HOW DO I GET PRESCRIPTION REFILLS?

I make every effort to give you a prescription at your appointments with enough refills to last you until your next follow up.   If you have an unforeseen emergency, make sure to reschedule your appointment within 2 weeks.  After you have scheduled your appointment follow the instructions below on how to get a new prescription.

NON ADHD MEDICATION REFILLS:

  1. Ask the pharmacy to send us an e-request, call us, or fax a request for a new prescription.  Make sure they have the correct contact information: 17746 Preston Rd #100 Dallas, TX 75252, fax 972-534-1284, and phone number 972-656-9532.
  2. E-requests are the fastest way that we can process your refill.

Your refill request will be denied if called into the office or requested through the patient portal, if you are requesting an early refill, or if you do not have an appointment scheduled.  Autofax refill requests from the pharmacy will also be denied.  Requests for early refills  must occur at an appointment and may not be granted. 

ADHD MEDICATION REFILLS:

Unfortunately there is a shortage on ADHD medication and this is causing problems for patients since these prescriptions cannot be transferred to another pharmacy.   THIS IS WHY we will no longer initiate refill requests in our office.  In order for you to get your medication without delay it is important to verify that your pharmacy has your medication in stock and is holding that stock for you.  There are step by step details below that you can follow. 

BEFORE calling your pharmacy make sure you understand the ins and outs of how ADHD prescriptions.  Here are a few important details:

  1. ADHD prescriptions cannot be refilled by fax or by a phone.  Refills cannot be put on a prescription.  You must  have an original prescription each month unless your prescription was for a 90 day supply.
  2. In order to dispense “refills” you must have an original prescription for each month.
  3. ADHD medications expire on the 21st day after the script was written unless they have a fill date.  If there is a fill date then the prescription will expire on the 21st day after the fill date.
  4. You are able to refill any prescription that has met its fill date but has not gone 20 days  past the fill date.
  5. Once we decide to extend the time in between your appointments past a month, we will e-scribe multiple prescriptions to your pharmacy that will last you until your next appointment.  This will not extend 3 months.  Each prescription will be dated the day it was e-scribed.   You will have one script for each month that you will need a refill.  The fill date will indicate the day that your pharmacy can fill the prescription and dispense the medication to you.
  6. It is your pharmacy’s responsibility to be organized and capable of finding these prescriptions in their system.  Since this medication is highly controlled we will not be able to resend a prescription until a pharmacy staff member calls our office and states that they do not have a prescription on file.   Since you do not work at the pharmacy,  you are not capable of  knowing that a prescription is not in their system.   If a pharmacy tech were to tell you that your prescription could not be found and then filled that prescription under your name and sold the medication on the street then the DEA would be knocking on your door with some questions.   Do not allow the pharmacy to put you in a potentially compromising position.  Insist that the pharmacy call our office and leave us a message stating they could not find your prescription.
  7.   REMEMBER:  It is not your responsibility to work their system to get your medication filled.  It is their responsibility to be organized, efficient, and detailed so that they can provide good customer to a paying customer.   The pharmacy should be communicating directly with our office if they are having any difficulties processing your prescription.  If you have any difficulties with customer service then only deal directly with the pharmacist or the manager.  If needed print out one of our information sheets and give it to the PHARMACIST.  If you are in the pharmacy then advise them that you will wait while they contact our office.  If you are calling the pharmacy ask them when you should call back to verify that they have contacted our office.   Be kind but firm.  For more information with specific step by step details on common scenarios read below.

PREVENTION OF PROBLEMS IS KEY:  FOLLOW THESE TIPS TO TRY TO AVOID PROBLEMS AT THE PHARMACY

PRIOR to your medical appointment:

  • Ensure your appointment is scheduled a week before you run out of medication.
  • Call your pharmacy and verify that they have your medication in stock.
  • While on the phone with your write down how many refills you have remaining AND the last date the pharmacy filled each of your medications.
  • Bookmark your insurance website on your phone, create a user login, and be familiar with how to look up the cost and coverage of a medication.

DURING your medical appointment:

  • Ask your clinician to update your preferred pharmacy in your profile if you would like to change your pharmacy.
  • Use your phone and bookmarked insurance website to determine cost of medication before it is prescribed.
  • Use your phone and bookmarked insurance website to determine insurance coverage for your medication as medication prior authorization paperwork will only be done during a scheduled medical appointment.
  • Alert your clinician if there needs to be a change to your prescription fill dates due to travel.
  • Alert your clinician if you would like your prescriptions to be dispensed as a 90 day supply.
  • Write down the fill dates that are being put on your prescriptions

BETWEEN your medical appointments:

  • Set reminders for 5 days prior to when you will need a refill or 5 days prior to your prescription fill date that reminds you to call the pharmacy and ask them to start processing your prescription refill that they have on file.
  • If the pharmacy is unable to locate a prescription you provide them with the information they need. First find your notes on the prescription fill dates and then login to your Morrison Clinic patient portal and also note how many scripts were sent to them and they dates the scripts were sent. Insist on speaking directly to the pharmacist and if needed the pharmacy manager.

Furthermore, we highly recommend you use a low volume pharmacy whose business model is geared towards taking good care of patients and not running patients through as fast as possible.  Click on the button below for a list of pharmacies that have a reputation for providing better customer care:

 C2 Friendly Pharmacies 

The most common problem patients are experiencing is that the pharmacy is not able to locate their ADHD medication e-script in their system.  Read this information sheet and give it to the pharmacist and read further down this website page for additional tips that might be helpful:

Instructions When Pharmacy Cannot Find a Prescription

 

Patients are also commonly encountering difficulties with the pharmacy who does not have their medication in stock, dispensed less than the amount on the script, or who have a script on file but cannot fill it because the script expired.   If you want Morrison Clinic to intercede on your behalf than a $20 processing fee will be charged to your credit card on file.  Otherwise, please read this information sheet and give it to the pharmacist and read further down this website page for additional tips that might be helpful:

 

Pharmacy C2 Refill Instruction Sheet 

Odds are if you have made it this far down the page then you are probably feeling frustrated.    It should not be this difficult to get your prescription medication filled.   If you were at the office then Roxy would snuggle with you and make you feel better.  But since you are not in the office she sends her support to you thru this loving picture…

 

 

 

STEP BY STEP INSTRUCTIONS TO GET YOUR ADHD MEDICATION REFILLED BY THE PHARMACY

 

IF YOU HAVE A PRESCRIPTION THAT WAS SENT WITH A FILL DATE TO THE PHARMACY:

  1. With your patient portal open call the pharmacy, ask to speak directly to the pharmacist, and request a refill of the script they have on a file.  Give them the date that the prescription was sent over.
  2. If the pharmacy is unable to find the prescription on file you will incur a $20 prescription processing fee if you need us to call the pharmacy to help them locate the script or if you need us to call the pharmacy to verify that they lost script so that we can send another script on your behalf.

IF YOU DO NOT HAVE A PRESCRIPTION AND NEED A NEW ONE:

  1. Call your pharmacy and verify that they have your medication in stock.
  2. Ask them to hold the medication for you.
  3. Ask the pharmacy to send us an e-request, call us, or fax a request for a new prescription.  Make sure they have the correct contact information: 17746 Preston Rd #100 Dallas, TX 75252, fax 972-534-1284, and phone number 972-656-9532.
  4. It is likely that your pharmacy will tell you that an ADHD medication refill request cannot be sent to our office.  It can be sent but if they are unwilling to please contact our office and advise that your pharmacy is unwilling to contact us but you have verified they have your medication and request that a prescription be sent on your behalf.   Be advised that this service is not covered by your insurance and you will incur a $20 prescription processing fee and can take up to 48-72 business hours to complete.

IF THE PHARMACY IS OUT OF STOCK OF YOUR ADHD MEDICATION:

  1. Getting your medication filled should be convenient for you and not the pharmacy.  If your medication is out of stock do not accept that the pharmacy can only place a order with their distributor once a week.  Like any other business they can place an order M-F and should receive the medication within 2 business days of the order being placed.   If any other pharmacy in their retail chain in the metroplex has your prescription in stock then that stock can and should be physically moved to your pharmacy.  While it is inconvenient it is good customer care.
  2. Your pharmacy should not take the easy way out and ask us to send a prescription to another location because they are not managing their stock well and are not willing to move stock within their retail chain.  That places a burden on our office staff that is not reimbursed by your insurance therefore it will incur a $20 processing fee.  In this situation call our office and we will take the necessary steps to void out your prescription, verify the new pharmacy is holding their stock for you, and then we will send that pharmacy a new e-script for your medication.  This process can take up to 48-72 business hours to complete.