Prescription Refills

HOW DO I GET PRESCRIPTION REFILLS?

I make every effort to give you a prescription at your appointments with enough refills to last you until your next follow up.   If you have an unforeseen emergency, make sure to reschedule your appointment within 2 weeks.  After you have scheduled your appointment follow the instructions below on how to get a new prescription.

NON ADHD MEDICATION REFILLS:

  1. Ask the pharmacy to send us an e-request, call us, or fax a request for a new prescription.  Make sure they have the correct contact information: 17746 Preston Rd #100 Dallas, TX 75252, fax 972-534-1284, and phone number 972-656-9532.
  2. E-requests are the fastest way that we can process your refill.

Your refill request will be denied if called into the office or requested through the patient portal, if you are requesting an early refill, or if you do not have an appointment scheduled.  Autofax refill requests from the pharmacy will also be denied.  Requests for early refills  must occur at an appointment and may not be granted. 

ADHD MEDICATION REFILLS:

Unfortunately there is a shortage on ADHD medication and this is causing problems for patients since these prescriptions cannot be transferred to another pharmacy.   THIS IS WHY we will no longer initiate refill requests in our office.  In order for you to get your medication without delay it is important to verify that your pharmacy has your medication in stock and is holding that stock for you.  There are step by step details below that you can follow. 

BEFORE calling your pharmacy make sure you understand the ins and outs of how ADHD prescriptions.  Here are a few important details:

  1. ADHD prescriptions cannot be refilled by fax or by a phone.  Refills cannot be put on a prescription.  You must  have an original prescription each month unless your prescription was for a 90 day supply.
  2. In order to dispense “refills” you must have an original prescription for each month.
  3. ADHD medications expire on the 21st day after the script was written unless they have a fill date.  If there is a fill date then the prescription will expire on the 21st day after the fill date.
  4. You are able to refill any prescription that has met its fill date but has not gone 20 days  past the fill date.
  5. Once we decide to extend the time in between your appointments past a month, we will e-scribe multiple prescriptions to your pharmacy that will last you until your next appointment.  This will not extend 3 months.  Each prescription will be dated the day it was e-scribed.   You will have one script for each month that you will need a refill.  The fill date will indicate the day that your pharmacy can fill the prescription and dispense the medication to you.
  6. It is your pharmacy’s responsibility to be organized and capable of finding these prescriptions in their system.  Since this medication is highly controlled we will not be able to resend a prescription until a pharmacy staff member calls our office and states that they do not have a prescription on file.   Since you do not work at the pharmacy,  you are not capable of  knowing that a prescription is not in their system.   If a pharmacy tech were to tell you that your prescription could not be found and then filled that prescription under your name and sold the medication on the street then the DEA would be knocking on your door with some questions.   Do not allow the pharmacy to put you in a potentially compromising position.  Insist that the pharmacy call our office and leave us a message stating they could not find your prescription.
  7.   REMEMBER:  It is not your responsibility to work their system to get your medication filled.  It is their responsibility to be organized, efficient, and detailed so that they can provide good customer to a paying customer.   The pharmacy should be communicating directly with our office if they are having any difficulties processing your prescription.  If you have any difficulties with customer service then only deal directly with the pharmacist or the manager.  If needed print out this information sheet and give it to the PHARMACIST.  If you are in the pharmacy then advise them that you will wait while they contact our office.  If you are calling the pharmacy ask them when you should call back to verify that they have contacted our office.   Be kind but firm.  For more information with specific step by step details on common scenarios read below.

Pharmacy C2 Refill Instruction Sheet   C2 Friendly Pharmacies

 

 

Odds are if you have made it this far down the page then you are probably feeling frustrated.    It should not be this difficult to get your prescription medication filled.   If you were at the office then Roxy would snuggle with you and make you feel better.  But since you are not in the office she sends her support to you thru this loving picture…

 

 

 

STEP BY STEP INSTRUCTIONS TO GET YOUR ADHD MEDICATION REFILLED BY THE PHARMACY

 

IF YOU HAVE A PRESCRIPTION THAT WAS SENT WITH A FILL DATE TO THE PHARMACY:

  1. With your patient portal open call the pharmacy and request a refill of the script they have on a file.  Give them the date that the prescription was sent over.
  2. If the pharmacy is unable to find the prescription on file THEN THE PHARMACY MUST CALL OUR OFFICE AND LEAVE US A MESSAGE ADVISING US THAT THEY DO NOT HAVE THE PRESCRIPTION ON FILE AND REQUEST WE SEND ANOTHER PRESCRIPTION.  We will not be able to proceed with the refill until they leave us this message.  We will not call the pharmacy, they need to call us if they cannot find the prescription in their system.

IF YOU DO NOT HAVE A PRESCRIPTION AND NEED A NEW ONE:

  1. Call your pharmacy and verify that they have your medication in stock.
  2. Ask them to hold the medication for you.
  3. Ask the pharmacy to send us an e-request, call us, or fax a request for a new prescription.  Make sure they have the correct contact information: 17746 Preston Rd #100 Dallas, TX 75252, fax 972-534-1284, and phone number 972-656-9532.
  4. It is likely that your pharmacy will tell you that an ADHD medication refill request cannot be sent electronically.  They can send it electronically which will prompt us to create an original and new prescription that we will e-scribe to them.
  5.  If they will not or cannot send it electronically then they can send us a paper fax request or can call our office and leave a message requesting us to send a prescription.

IF THE PHARMACY IS OUT OF STOCK OF YOUR ADHD MEDICATION:

  1. The pharmacy MUST leave us a message stating they are out of stock AND are voiding your prescription.
  2. Find a pharmacy that has the medication in stock and ask them to hold that stock for you.
  3. This pharmacy must contact our office for a new prescription to be sent.  Make sure they have the correct contact information: 17746 Preston Rd #100 Dallas, TX 75252, fax 972-534-1284, and phone number 972-656-9532.
  4. The pharmacy can decide how to contact our office for a new prescription.  They can e-request, fax, or call us.